Returns & Exchanges

At Aroma360, we want you to be completely satisfied with your scenting experience; if you are not happy with your purchase, items can be returned within 30 days of delivery provided they are in original packaging and unused condition.

1

Initiate Your Request

Contact our dedicated customer support team or visit our online returns portal with your order number and email address to start the process.

2

Prepare Your Package

Carefully pack your items in their original, unopened packaging to ensure they are protected during transit and include a copy of your packing slip.

3

Ship the Product

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing